SNAPmobile

Overview

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SNAPmobile Setup

1. At the login screen enter the following information
   1. Host ID - UCNET
   2. Username - extension@domain (same as your login to the Manager Portal)
   3. Password - Your password for the Manager Portal
2. Press "LOG IN"

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Make a Call

Via Contact Page

1. Select the contact you want to call
2. Press the phone icon to the right of the contact

Via the Dialpad

1. Press on the yellow dial pad icon in the lower right corner
2. Dial the number or extension you wish to reach
3. Press the phone icon at the bottom to start the call

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Transfer a Call

1. Press "Transfer" from an active call
2. Select whether to transfer to a contact or dial a number
3. Dial or select the contact then choose whether to use a blind or assisted transfer

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Conference Calling

1. Press "Add call" from an active call
2. Select whether to add a contact to the call or dial a number

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Record a Call

1. Press "More" button on an active call
2. Press "Record"

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Chat & SMS

Chat between users is enabled by default. However, SMS (Text Messaging) must be enabled by Support. 

1. Select the Messaging tab
2. Click the Chat / SMS you want to open or click the yellow pencil icon in the lower right corner to create a new Chat / SMS
3. Type in the phone number or contact you would like to message and press "Send"
4. Active chats will then appear on this tab. You can select them to send messages in the same thread

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Check Your Voicemail

1. Tap the "Voicemail" icon
2. Voicemails will be listed on the screen
3. You can sort through them by new, saved, and trash. To change the sorting, click the drop-down arrow next to "Voicemail" in the top right and select what you would like to sort by
4. Tap on the voicemail to see the following options
   • Listen to the voicemail
   • Call back the caller
   • Save the voicemail
   • Forward to voicemail to another extension
   • View the voicemail and caller information
   • Delete the voicemail